Terms and Conditions

Date of entry into force: April 2025
Website: https://www.moonlakeit.at
Owner: Moonlake IT

Welcome to Moonlake IT. By using our website (https://www.moonlakeit.at) and our services, you agree to the following terms and conditions ("Terms").

1. Acceptance of the conditions

These terms and conditions constitute a legally binding agreement. By using our website, you confirm that you accept these terms and conditions and agree to comply with them.

These terms and conditions govern the contractual relationship between us (the seller) and you (the customer) for all purchases made through our online store. The version valid at the time of the order applies.

2. Services provided

At Moonlake IT, we believe that technology should be intuitive, accessible, and powerful. Based in Austria, we specialize in providing world-class digital devices and IT solutions for individuals and businesses.

The products presented in the online shop do not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the "Buy now" button, you place a binding order. The contract is concluded when we accept your order via email confirmation.

3. User obligations

As a user, you agree to the following:

• Use the website lawfully and ethically.
• Do not attempt to gain unauthorized access to our systems.
• Avoid transmitting malicious code (e.g. viruses, spyware).

4. Intellectual Property

All content (logos, text, software, images, etc.) on our website is owned by or licensed to Moonlake IT. Unauthorized copying, distribution, or commercial use is strictly prohibited.

5. Product information

We take great care to ensure the accuracy of all product descriptions, specifications, images, and technical details. However, minor deviations may occur. All essential product features can be found on the respective product pages.

All products sold are physical IT products such as laptops, accessories, and hardware. Descriptions include essential features, technical specifications, and images. Slight variations are possible.

6. Prices and shipping costs

All prices listed on our website are in EUR and include VAT, which is calculated based on the delivery address entered during checkout. Additional shipping costs may apply, which will be clearly stated during the ordering process.

7. Payment methods

We accept the following payment methods:

• Credit card (Visa, MasterCard, etc.)
• PayPal
• Other payment providers listed during the ordering process

All payment methods offered are free of charge unless expressly stated otherwise.

8. Delivery conditions

We currently ship within Austria and to selected EU countries. Delivery times depend on product availability and the destination country. Estimated delivery times are displayed during the checkout process.

Shipping is handled by reliable logistics partners. We assume no responsibility for delays caused by external carriers.

9. Warranty and Return

As a consumer, you are entitled to the statutory warranty rights under Austrian law (24 months from the date of delivery).

If the delivered product is defective or does not correspond to the description, please contact us immediately at:

• E-mail: office@moonlakeit.at
• Phone: +43 6764378098

We will either replace, repair or refund the product in accordance with your statutory rights.

10. Disclaimer

Moonlake IT makes no guarantees about the availability, reliability, or performance of its website or services. We are not liable for any indirect, incidental, or consequential damages arising out of the use of, or inability to use, the services.

11. Service changes and availability

We reserve the right to change or discontinue our Services at any time with or without notice, including for maintenance, legal compliance, or internal improvements.

12. Termination

We may suspend or terminate your access to our website or services if you violate these Terms or applicable laws.

13. Applicable law and place of jurisdiction

These terms and conditions are governed by Austrian law. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Linz, Austria.

14. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

A. Exercising your right of withdrawal

To exercise your right of withdrawal, you must clearly inform us (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

You can use the following sample cancellation form (however, its use is not mandatory):

To:
MoonlakeIT
Steinerhofstraße 10
5310 Mondsee
[email protected]

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods:
Ordered on () / Received on ():
Name:
Address:
Date:
() Delete as appropriate.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

B. Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including standard delivery costs (except for additional costs for express or special deliveries), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

The refund will be made using the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

C. Return of goods

You shall bear the direct costs of returning the goods.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.

D. Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

Sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Goods that have been manufactured or assembled according to your specifications or are clearly tailored to your personal needs.

19. Online Dispute Resolution (ODR)

Consumers have the opportunity to resolve disputes through the EU’s online dispute resolution platform:

🔗 https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

20. Data protection

Detailed information on the collection and processing of your personal data can be found in our Privacy Policy.

In summary, we only collect the data necessary to fulfill your order and conduct our business. No data is shared with third parties beyond what is necessary for payment processing and delivery.

21. Changes to the Terms and Conditions

We reserve the right to revise these Terms periodically. By continuing to use our website, you agree to be bound by the revised Terms.